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Online Student Support Services
        
 A Best Practices Monograph

 

Health & Wellness Services for the Online Student

Stephanie Jones, Ed.D.
South Plains College

Introduction


Students today have extremely busy lives with most working full or part-time jobs. In addition, the demographics of the distance education population tend to be non-traditional students. These individuals are generally raising a family at the same time they are working to achieve their college education. A student that has a well balanced life, including good health and wellness habits, will be a more productive student.

"Wellness is the best mix in each of us, a natural mix of elements that make us unique. Wellness is a conscious commitment to growth and improvement in all areas. Only then does the true self emerge."

-Anonymous

Health and wellness initiatives on college campuses range from access to local clinics in the community to fully staffed student health clinics on college campuses. Transforming health and wellness services to the distance education environment can be considered challenging due to the many aspects of well being and the limitations that technology brings to the cause at hand. To accommodate the distance student with comparable services, institutions will need to transcend from tradition to technology. According to a survey conducted by the American College Health Association (ACHA), an organization designed to assist higher education institutions identify their students' habits, behaviors and perceptions, the following are the most common concerns for students in regard to health and wellness issues:

  • alcohol, tobacco and drug use
  • sexual health
  • weight, nutrition, and exercise
  • mental health
  • injury prevention, personal safety, and violence

The planning process of providing health and wellness services online to distance students requires research of health resources, both locally and through the Internet, and a mechanism for marketing these resources to your distance students. For online health and wellness services to meet the needs of all distance learners, the process and procedures must be inclusive and up-to-date, as well as innovative and creative. Content should be provided in multiple languages to accommodate the diversity of your student populations.

Personnel Needs

The identification of online health and wellness services should be provided by experts at your institution. Look at individuals on your campus that have expertise in the areas of health and wellness, physical education, nutrition, and counseling. If this expertise is not available at your institution, you may need to seek resources from your community.

Procedures

There are a multitude of resources available through local sources and the Internet that provide useful information on various health and wellness topics that you can provide to your distance students. It is very important that you have experts at your institution evaluate these sources of information for their usefulness and applicability to your student population. The Western Cooperative for Educational Communication (WCET) has developed a list of best practices for Online Student Support services in the area of health and wellness. These include links to resources on and off campus including health clinics and hotlines, student health insurance plans, peer support, leisure/recreational activities, wellness issues, and protocols for mental health and other crisis'. The Internet has a wealth of online surveys and health assessments that can be provided as information to your students for self-evaluation of health and wellness issues.

Technology

Various forms of technology can be utilized to deliver health and wellness services to your distance students. In addition to the resources available on the Internet, you can link to pamphlets, videos and podcasts on specific health and wellness topics. These can be created at your institution by local health and wellness experts, or they can be purchased from the traditional sources.

Resources

The first point of contact for health and wellness services for distance students should be the individual in charge of these services at your institution. The contact information should include the name, phone number and email address. An institution should consider an 800 number for distance students.

There are six general categories of health and wellness that are normally addressed on a college campus. These categories are general health and wellness, addiction and substance abuse, sexual health, diet and nutrition, mental health, and safety and violence. To address these areas in the online environment, there are numerous web sites that host valuable information for each of these areas.

The web sites below provide an abundance of information to use as a source and guide for creating a Wellness site for your distance students.

General Health and Wellness

http://www.wellnessjunction.com/

http://www.healthy.net/ http://students.ubc.ca/health/guide.cfm

http://students.ubc.ca/health/guide.cfm?page=test

Alcohol/Tobacco/Drug Use

Alcohol, tobacco and drug use is apparent on most college campuses. These habits and addictions could also affect your distance students. The links below provide information on common addictions and abuse such as alcohol consumption, tobacco and drug use. These sites include links for students to self assess themselves in these areas.

http://healthyhorns.utexas.edu/

http://health.rutgers.edu/discussions/alcohol/

http://www.uhs.uga.edu/ http://www.alcoholics-anonymous.org/?Media=PlayFlash

http://www.nida.nih.gov/ http://www.na.org/index.htm

Sexual Health

Sexual health is a growing concern for college students. Distance students need access to information that helps them to make responsible, healthy decisions about their sexual behavior.

http://health.rutgers.edu/discussions/sex/

http://www.uhs.uga.edu/sexualhealth/index.html

http://www.uhs.umich.edu/wellness/sxh/resources.html

http://www.ruf.rice.edu/~wellness/

Weight, Nutrition and Exercise

Healthy living and good nutrition are major components of a happy and successful college experience. Below are links to sites that can help provide distance students information on how to stay happy and healthy while in school.

http://health.rutgers.edu/discussions/nutrition/

http://www.uhs.uga.edu/nutrition/index.html

http://www.anred.com/ http://www.edreferral.com/

http://www.americanheart.org/presenter.jhtml?identifier=1200000 http://www.eatright.org/cps/rde/xchg/ada/hs.xsl/index.html

http://www.gannett.cornell.edu/top10Topics/nutrition-eating/hotTopics/freshman15.html

Mental Health/Stress

As students are preparing to start or return to college, they may experience stress and be overwhelmed with all they have to do. Depression, substance use and eating disorders are increasingly common mental health issues on college campuses.

HealthyMinds.org states that surveys show that nearly half of all college students report feeling so depressed that they had trouble functioning, and 15 percent meet the criteria for clinical depression. Untreated depression can lead to suicide, which is the second leading cause of death of college students. It is important for college-age students to seek care so they can have a healthy mind and lead a healthy life (healthyminds.org).

http://health.rutgers.edu/discussions/stress/

http://www.healthyminds.org/collegementalhealth.cfm

http://www.optimalhealthconcepts.com/Stress

http://www.nimh.nih.gov/publicat/students.cfm

http://www.stmarys-ca.edu/student-life/health-and-wellness/index.html

Injury Prevention/Personal Safety/Violence

Since distance students will not be located on the traditional college campus, information on the prevention of injuries, personal safety and violence will be in the context of general information and access to services that can provide help and support. The purpose of this information is to facilitate prevention of and response to injury, safety and violence.

http://toolkit.ncjrs.org/

http://www.collegesafe.com/

http://www.uhs.uga.edu/sexualhealth/rsvp/sv_and_you.html

http://www.rapecrisis.com/

http://www.cdc.gov/ncipc/factsheets/svfacts.htm

Best Practices

The concept of online support services for health and wellness of college students is in its infancy. Many colleges and universities have content on their web sites for the traditional student that can be adapted and targeted to the online student. The web site addresses below provide useful models for establishing a health and wellness site for your distance students. The institutions have accumulated excellent resources and have been proactive in providing this service to their students.

Columbia University
http://www.health.columbia.edu/index.html

University of Rochester
http://www.rochester.edu/uhs/healthtopics/index.html

University of Georgia
http://www.uhs.uga.edu

University of Ohio
http://www.swc.osu.edu

University of Minnesota
http://www.bhs.umn.edu/programs/assessments.htm

University of North Texas
http://www.healthcenter.unt.edu/

Conclusion

The decision to put health and wellness services online for distance students is a challenging endeavor for an institution. Health and wellness services are important to the health of our students. Though providing these services online will be challenging, they are an integral component to student support services.

The delivery of health and wellness services online is new to most institutions. The resources that have been provided in this monograph will provide a good foundation for developing online health and wellness services for your students. Students today have extremely busy lives. A student that has a well balanced life, including good health and wellness habits, will be a more productive student.

References

HealthyMind.org - http://www.healthyminds.org/collegementalhealth.cfm

American College Health Association (ACHA) -http://www.acha.org/

WCET- the Cooperative advancing the effective use of technology in higher education http://www.wcet.info/services/studentservices/beyond/

 

 


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